FAQ
What is the estimated delivery time for orders?
Orders are typically processed on our end and shipped within 1-2 business days. We only ship out Mondays and sometimes Tuesdays. The estimated delivery time may vary depending on the shipping method and the recipient's location. Customers can expect to receive their packages within 1-3 business days from the shipping date.
Where in Canada do you reside?
Vaughan, Ontario - Packages depart from here.
Has my order been shipped out?
Once your order has been dispatched, you should have received an email containing shipping details and the expected delivery date. If you haven't received this email, it indicates that your order has not yet been shipped. If you're wondering about the status of your package, please don't hesitate to reach out for further assistance.
What if it's too hot/cold the week of shipment?
Temperature and weather conditions are very important to take into account when shipping out live insects. We will monitor the temperatures for both ourselves and the customer to make sure that conditions are acceptable for travel. We may hold off on shipping until the weather permits. If you anticipate adverse weather conditions for the upcoming week, we kindly request that you reach out to us to provide advance notice.
What are the shipping costs?
Costs are calculated based on the destination, weight of the package, and the selected shipping method. You can view the shipping fees during the checkout process before finalizing your order. Winter shipping will have additional fees.
Do you offer international shipping?
Currently, we do not offer international shipping.